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GameXP Privacy Policy
Operator: PT VOKUU KREASI NUSANTARA
Updated Date: March 9, 2025
This Privacy Policy applies to all users of the GameXP platform (website and web-based services) and is formulated by the operator, PT VOKUU KREASI NUSANTARA.
By registering, logging in, or using any service of this platform, you represent that you have fully read, understood, and unconditionally agreed to all terms of this Privacy Policy.
This platform strictly complies with the laws and regulations regarding personal information protection in Indonesia, and legally collects, stores, uses, and protects users' personal information without illegally disclosing or misusing user data.
This Policy is an integral part of the platform's Terms and Conditions and has the same legal effect as the Terms and Conditions.
Account Registration Information: Basic information actively submitted by you during account registration, such as email address, account password, and contact information.
Transaction-related Information: Platform account balance records, QRIS payment history, top-up order information, game ID, game server, order placement time, processing progress, arrival records, and other transaction data.
Device and Access Information: Device browser information, device IP, network access logs, and platform page access records, which are only used for system security, risk control, and service stability maintenance.
This platform does not collect users' sensitive personal information (such as ID cards, complete bank card information, biometric information, etc.), and only retains necessary transaction orders and payment voucher information.
All collected personal information is only used for account management, order processing, game top-up services, transaction verification, after-sales verification, security risk control, and customer service communication.
Only to complete the game top-up service, your provided game ID and top-up amount information will be transmitted to the game official when necessary, and no other personal privacy data will be transmitted.
User personal information will not be sold, rented, or disclosed to any irrelevant third-party institutions or individuals; only necessary transaction payment information will be provided to cooperative payment channels (QRIS payment service providers) for fund settlement, and the cooperative parties shall abide by the same data confidentiality obligations.
Relevant information will only be disclosed when required by laws and regulations, legally requested by judicial authorities/regulatory authorities, or necessary to protect the property safety of the platform and users.
User data is stored on compliant servers. The platform uses encryption technology to store accounts, transactions, and personal information, and establishes a security protection mechanism to prevent data leakage, tampering, and illegal access.
Account information, order data, and payment records will be retained for a long time according to business needs, for order tracing, after-sales verification, and dispute resolution.
If you cancel your platform account, the platform will delete and anonymize your personal information within the compliant time limit, and only retain necessary transaction archiving data in accordance with the law.
You have the right to query all registration information, order records, account balances, and transaction history under your own account.
If the information is incorrect, you can apply to correct your basic personal information through the official email or platform feedback form.
You can apply to cancel your platform account. After the account is canceled, the platform will stop providing services for you and process your personal information in accordance with the rules.
If you need to verify or delete personal information, you can submit your request through the official email reserved on the platform, and we will handle it within working days.
The platform has the right to update and revise the terms of this Privacy Policy in accordance with the update of Indonesian laws and regulations. After revision, the latest version will be published on the platform page.
After the updated policy is published, your continued use of the GameXP platform services shall be deemed acceptance of all revised terms.
Major changes to the terms will be notified through platform announcements and the user's reserved email.
If you have any questions or objections to this Privacy Policy, you can contact us for consultation through the official email or platform feedback form.
Matters not covered in this Policy shall be implemented in accordance with the laws and regulations of Indonesia regarding electronic transactions and personal information protection.