Please input your email and password and login to your account to get access to your dashboard.
Please input your details and register to your account to get access to your dashboard.
GameXP Terms and Conditions
Platform Name: GameXP
Operator: PT VOKUU KREASI NUSANTARA
Updated Date: March 9, 2025
These Terms and Conditions are a legal agreement between the user and PT VOKUU KREASI NUSANTARA regarding the use of all services of the GameXP game top-up platform.
By completing the platform account registration, the user is deemed to have fully read, understood, and completely agreed to all the agreed contents of these Terms, and accepted the constraints of all platform service rules.
This platform is a formal game top-up service platform in Indonesia, providing only game currency and game point top-up services for mobile games, and does not provide other services such as game skins, gift packs, account transactions, or account boosting.
Account Registration Requirements: Users must complete platform account registration to use all top-up services; unregistered accounts cannot perform any top-up or transaction operations.
Users shall properly keep their own accounts and login passwords, and be fully responsible for all transaction behaviors under their own accounts. It is strictly prohibited to lend, rent, resell, or share the account. All losses caused by account theft or improper personal custody shall be borne by the user.
User registration information must be true and valid, and false information shall not be used for registration; the platform has the right to verify and restrict abnormal accounts and violating accounts.
Transaction Process: Users must first recharge funds to their personal platform account balance through QRIS scan payment; after the account balance arrives, use the balance to select and purchase the intended game top-up products.
Top-up Scope: The platform only supports the top-up of game currency and game points for various mobile games, and does not support transactions of other virtual props or physical goods.
Order Processing Timeframe: After the user completes the order placement, the platform will process the order as soon as possible. The normal top-up arrival cycle is 1-5 working days; if there is game official system maintenance or interface abnormality, the arrival timeframe will be extended accordingly.
When submitting an order, the user must accurately fill in the game ID; if the top-up is sent to the wrong account or fails due to the user's own incorrect ID or server filling, the platform will not provide a refund or reissue.
The only official payment channel of the platform is QRIS scan payment; there are no other direct bank transfer, e-wallet direct payment, or third-party payment channels.
After the user completes the QRIS payment, the funds will be settled to the platform account and credited to the user's personal platform balance; the paid funds can only be used to purchase game products on the platform, and cannot be withdrawn or transferred to other users.
Game currency and game points are one-time consumable virtual goods.Once the order is processed and the top-up is initiated by the platform, no reason for refund is supported.
A refund can only be applied for if the following conditions are met: the user has completed the payment, the funds have been credited to the platform balance, but no top-up products have been ordered and purchased; a refund application can be submitted and processed after platform verification.
Refunds are not accepted for orders that have been successfully topped up to the game, personal information filling errors, orders that have not been appealed beyond the time limit, and violating orders.
The user promises to use the platform services only for personal legal entertainment purposes, not for improper purposes such as commercial reselling, malicious brushing, or illegal arbitrage.
It is strictly prohibited to use platform vulnerabilities, system bugs, or illegal tools to perform irregular operations; it is strictly prohibited to maliciously attack the platform, forge transactions, fraudulent payments, or steal others' accounts and assets.
If the user uses the platform in violation of the rules, the platform has the right to unilaterally take disposal measures such as order interception, account balance freezing, account restriction, and permanent ban without prior notice to the user, and shall not be liable for related loss compensation.
The user shall abide by the corresponding game official user agreement. Any violation of the user's own game account or ban by the game official has nothing to do with this platform, and the platform shall not bear any liability.
For issues such as order abnormalities, delayed top-up arrival, and transaction doubts, users can contact us through the official email or submit an official feedback form on the platform to appeal.
To appeal, the user needs to provide complete information: account, order number, payment voucher, game ID, and problem description. The platform staff will verify and handle the feedback within working days.
For top-up abnormalities caused by game official system maintenance, interface failures, game official top-up restrictions, or the user's own game account ban, the platform will try its best to assist in verification but shall not be liable for compensation.
All losses caused by the user's personal operational errors, incorrect information filling, improper account custody, network abnormalities, or third-party payment failures shall be borne by the user.
The platform shall not be liable for breach of contract for service interruptions or delays caused by force majeure (natural disasters, policy supervision, network disasters, etc.).
The platform has the right to revise these Terms and Conditions in accordance with business adjustments, Indonesian laws and regulations, and regulatory requirements. The revised content will be published on the platform's official website.
After the revised terms are published, the user's continued use of the platform services shall be deemed acceptance of all the provisions of the latest version.
The establishment, performance, interpretation, and dispute resolution of this Agreement shall all be governed by the current laws and regulations of the Republic of Indonesia.
All disputes arising from this Agreement shall first be resolved through friendly negotiation between both parties; if negotiation fails, it shall be submitted to the judicial authority where the platform is located for jurisdiction.
These Terms and Conditions and the platform's Privacy Policy are supplementary to each other and have the same legal effect.
All matters not covered in these Terms shall be supplemented by the platform's official announcements and rule explanations, which are valid supplementary parts of this Agreement.
If any term in these Terms is determined to be invalid, it shall not affect the legal effect of all other terms.